FAQs

1. Is New Customer Discount automatic?

Yes, it is! It will be automatically discounted at checkout if you're first time customer.

2. How long does the shipping take?

Due to COVID-19, we might experience delivery delays. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible.It usually takes 5-8 days, but the delivery window can be extended to 10-14 business days. If you need any help or concern regarding your order or shipping, please email us to 'Support@surmedic.us'. We will do our best to get back at you as soon as possible.

3. How can I cancel my order?

Changed your mind? Made a mistake? That’s okay!
Please contact us at 'Support@surmedic.us' with your order number, and our customer service team will help you.
Please reach out as quickly as possible so that we cancel your order in time.
Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment.